More than four million people have been helped by Citizenship and Immigration Canada’s (CIC) new online Help Centre since it was launched just six months ago, it has been announced. Citizenship, Immigration and Multiculturalism Minister Jason Kenney said that the Canadian government is committed to improving service and the new online Help Centre is part of that plan.
‘People have questions about how to come to Canada and this new user friendly and convenient Web tool provides the practical information that they need in a quick and effective manner,’ he explained. The Help Centre is a one stop Web portal with an advanced search function where visitors can find quick and direct answers, including how to complete application forms, extend visas as well as other permits, and replace lost documents, such as permanent resident cards.
The portal contains more than 600 commonly asked questions and answers as well as more than 200 glossary terms, which may be found easily by searching by keyword or simply by browsing. The Help Centre also enables people to easily access help tools, how to videos as well as application forms and guides.
The Help Centre registers more than 150,000 visits every week and is part of a growing suite of online Web tools available on the CIC website. This includes the Come to Canada site, which helps potential immigrants to Canada determine the immigration programmes they may be eligible for. Also, the new interactive Living in Canada tool for newcomers helps them adjust to life in Canada and find services, including an interactive map that allows people to find settlement organizations in their area. In addition, there are several CIC videos to guide applicants through the process, explain recent reforms and highlight immigrant success stories.
All these new tools are part of the government’s efforts to create a more responsive, user-friendly and efficient immigration process that benefits applicants, immigrants and Canadians alike. More than seven thousand people a day, from all around the globe, are using the Come to Canada Wizard to conjure up answers to their immigration questions.
‘We want the world’s best and brightest to come to Canada and to help grow our economy. The Wizard has made it easy for people to assess their personal eligibility to come to Canada and has simplified the first steps of applying, which saves them time and money,’ added Kenney.
JUNE 13, 2013